Annotations file association is dropped after accessing cross-refence link

[rogerminn]

Yesterday I purchased a new document file and began making annotations to the document. Today when I re-opened the new document the annotations that I made yesterday had disappeared. Upon further investigation I discovered that now there were multiple annotation files (.isa) and that the new document had dropped the association with the orignal .isa file. When I reassociated the original .isa file my annotations were restored. However, I additionally discovered that the file association would again be dropped if I followed an embedded link to a cross-reference in the document. After accessing the link and returning to the document, the .isa file association is dropped again. Please help me.

[iSilo]

We have not been able to reproduce the problem.

To be sure we understand you correctly, when you say that after you follow a link to a cross-reference in the document and return to the document, does the "link to a cross-reference" mean a link to a separate document file (e.g., external document), and for "return to the document", do you use the "Back" button?

[rogerminn]

Thank you for your quick response.

Yes. The link is to an external document and I am returning via the back button.

I have also been in contact with the publisher of the documents (Living Stream Ministry) and reported some additional information and observations as quoted below:

"For your information, an additional observation is that this problem only surfaced following my purchase of the most recent Holy Word for Morning Revival:

HWMR - The Need for a Fresh Vision of the Lord's Recovery

The previous versions of Holy Word for Morning Revival have worked fine and after re-opening them today, following the experience of this problem, they continue to function normally and do not exhibit the problem as described earlier. Also, other publications continue to work well, e.g. the Life Studies.

In this regard, I did notice that the most recent Holy Word for Morning Revival format has been slightly changed from previous versions in that it now allows paging from Day 1 to Day 2, etc. from the Day Headings through the use of (>>) symbols. Could the change of format somehow be contributing to the problem?

Also, I would suggest that the problem that I have observed be tested by you in order to see if you can recreate the problem.

One additional note, the device that I am using is an iPad."

Living Stream Ministry also has informed me that they would be contacting you.

Thanks again for your effort in solving this issue.

[iSilo]

The problem may be a corruption in the saved settings file for the document. So we would suggest deleting the settings files for the document. To do so, you would need to connect to your device over WiFi from a computer with iSilo's file server on. Can you connect to your device in that manner? If so, then we can give further instructions. Otherwise, we can try deleting settings for all documents, which can be done from within iSilo itself.

[rogerminn]

Could you please clarify and provide more details about connecting to my iPad over WiFi from a PC with the iSilo file server on?

Alternatively, I would need guidance for deleting settings for all documents from within iSilo itself.

Again, thank you for your attention to this matter.

[iSilo]

Go to the FAQ page and go to the question "How do I transfer files to my iPhone/iPod touch for viewing with iSilo?". Follow the steps to connect to your device until you get a window listing the contents of iSilo's Documents directory. One of the entries in the listing should be a subdirectory named "Settings". Go into the Settings subdirectory. Are there multiple files in that subdirectory having names that start with the name of the file for which you are experiencing the problem with the annotations settings sticking? Our guess is that there are multiple such files, differing in the digit characters that are at the end of the names. Delete all those files that begin with the same name as the file for which you have the problem.

Let us know whether that solves the problem.

[rogerminn]

I followed the instructions given above and can see the file directory as shown in the iTunes view when my iPad is attached. However, although I see the Settings folder there is no provision from within iTunes to open this folder.

[iSilo]

You are looking at the answer to the wrong question in the FAQ. It can not be done using iTunes.

The answer you need to look at is in the next question of the FAQ.

[rogerminn]

Thank you for the clarification.

I was able to map to the iSilo file directory on the iPad. However, there were not any duplicate file names, in the Settings directory, that were differentiated by a unique character at the end of the file name.

FYI, I had noticed that there were multiple .isa file names on the iPad when I realized that I needed to re-associate the dropped annotation file. So, now that I became able to access these files through the mapping, after identifying the correct file that I have made my annotations to, I deleted the incorrect files and renamed the good file to the same name as the document file only with it denoted as the companion .isa file.

What shall we try next?

My thought was that this might fix the problem. However, after re-associating the newly renamed file, the original problem still remains i.e. when I link to another document file and return the annotation file has been dropped.

[iSilo]

Although there are not multiple settings file for the document, try deleting the single settings file for it to see whether it makes a difference.