Tour 9630 BB OS 5.0

[GUZILLA]

Hello, I have BB Tour 9630. Recently, Verizon provided new OS upgrade 5.x This crashed a lot of my apps. Now, my iSilo doesn't work at all. When trying to start, the screen locks up and says "Unable to Access Storage Card."

Always worked fine before this. Is there a new update for iSilo that I should be aware of? What else do I need to do to restore things to normal. Thank you for your assistance.

[iSilo]

What version number of iSilo do you have installed? If you do not have the latest version, try installing the latest version, currently version 5.12.

[GUZILLA]

As instructed, re-downloaded iSilo 5.12 and re-installed. My Blackberry indicated this was successful, and when asked, I checked "Trusted Application." The problem still continues, as before, however.

"Unable to access storage card." What next? Thank you for your assistance.

[iSilo]

What is the specific BlackBerry OS version number that is installed? To find out, go to the BlackBerry home screen, then go to Menu/Options/About. It should be a line that reads something like v#.#.#.### (Platform #.#.#.###), where # are numbers.

[GUZILLA]

BB OS v5.0.0.591 (Bundle 1059, Platform 4.2.0.284). My Blackberry Tour 9630 is from Verizon, and this is the OS which was pushed to my BB by Verizon. This occurred about a month to six weeks ago, if I recall correctly.

[iSilo]

We were not able to reproduce the problem with that specific version of the OS in the simulator used for development so we do not know what the problem could be.

In the BlackBerry Media application, when you go to Menu/Explore, is the Media Card listed and can you navigate through its directories?

[GUZILLA]

BB OS 5 has a file manager application which has the label "Files" when mouse over the icon. Using this application, I can see one directory as follows:

/Device Memory/home/user . . . Nowhere on the Device Memory is any mention of iSilo or any e-books.

On the Media Card, there are two relevant directories:

/Media Card/==DATA==/eBooks/ . . . This is the directory where I stored all of my eBooks, which are all .pdb files.

/Media Card/iSilo/Settings/ . . . In this directory there are several names of my eBooks without any file extensions (.pdb). When I click on any of these names, it states: "Unable to display file."

Based upon your comments, perhaps my eBooks are not located in a manner which iSilo can find them. (They worked just fine in the present folder location under OS 4.7, however). Or perhaps the files under the iSilo/Settings directory are actually pointers, which are pointed to the wrong place. Is there a way to force iSilo to search the Media Card and re-catalog the e-Book locations? If this is not an automatic process, can it be done manually? My hypothesis at this point is that the iSilo eBook file cataloging lists became scrambled or mis-aligned from the loading of the New 5.x operating system.

I don't know if these thoughts have anything to do with actually resolving the problem, because the main problem occurs when the iSilo icon is selected and the message "Initializing" appears, and then the screen freezes. (Yes, that is different than the message from yesterday, which said "Unable to access storage card.")

I await your learned response.

[iSilo]

On your Tour, use the Browser application to go to http://www.iSilo.com/JAD/iSilo.jad to install a modified version of iSilo that extends the "Unable to access storage card." message with some additional lines of text listing the storage volumes visible to iSilo. Could you install that version, then run it and let us know what the additional lines of text are?