isilo crashes on long press the document v5 and 6.06

[bigheadpeter]

Hi, I recently update my HTC Amaze 4G to ICS, after that I ran into trouble in isilo.
it happens with my old v5.xx version, after I upgrade to V6.06 still the same...

whenever I long press the document (used to be for highlight or magnifier), the program will stop and close (but a little different from typical program Force Close) or even just scrolling up and down a little bit longer...

I have included a screenshot of the error message when it crashes. This happens to any document, include the sample document came with isilo.



i use this program everyday and this bug is really bothering me..any ideas?
i tried uninstall and reinstall, not working...

help is appreciated!

Peter

[iSilo]

Try completely powering your device off. After is completes powering off, turn it back on. After it finishes turning on, start iSilo, open your document and try holding your finger down on the screen for setting the text selection starting position to see whether iSilo still closes.

[iSilo]

We have just posted a beta that addresses a problem on Android 4.0.3. You can find it on the beta page. Could you please download and install the beta on your device to see whether the problem is still present in the beta?

[bigheadpeter]

We have just posted a beta that addresses a problem on Android 4.0.3. You can find it on the beta page. Could you please download and install the beta on your device to see whether the problem is still present in the beta?

Hi isilo Team.

Thanks for your reply. I have just tried both suggestions and the problem still exist
is there a "log" somewhere on my phone that might help you debug?

Thanks,

[iSilo]

There isn't a log that would help.

We're unable to reproduce the problem, so we want to see whether it has anything to do with the settings of your device?

In the device's "Settings" app, go to the "Accessibility" settings. What do you have for the "Touch & hold delay" setting?

In the "Developer options" settings, what do you have for the settings under the "User interface" options?

[iSilo]

We have reproduced the problem by going to Settings/Developer options and checking the "Force GPU rendering" option. With that option unchecked, which is the default, the problem does not happen, so make sure you do not have that option checked.

[bigheadpeter]

We have reproduced the problem by going to Settings/Developer options and checking the "Force GPU rendering" option. With that option unchecked, which is the default, the problem does not happen, so make sure you do not have that option checked.

YES! that was the problem! Thanks a lot! I'd never thought of that...