ISilo closes its self...

[mackai]

I use ISilo for several work documents but I have one document that will close ISilo after being open for about 7-10 seconds. It happens every time I open it, but none of the other documents (about 12) do this. I think I saw this about 3 years ago and it fixed itself after reloading the document, but that did not work this time. I open ISilo > pick the document from the list > it opens and a few seconds later it closes ISilo. Not just the document, it closes ISilo itself and I’m back to the desktop. I’m using the Pocket PC version on a xv6700 phone running Mobile PC v.5, ISilo v.4.32 . I don’t have problems with other programs so I don’t think it’s a touch screen problem…….

is this a setting i have , a setting that the "author" has set, or a bug? is ther a solution?

Ken V.

[iSilo]

Would you be able to email the document so that we can try to reproduce the problem to determine the cause? If so, please email it to http://www.isilo.com/img/email.jpg.

[DHeat1]

I have had a similar problem that seems to come and go. I recieve documents from my employer and when I open a particular document it closes out isilo after being open for just a few seconds. This hasn't happened for quite some time but now occurs with a recently downloaded document. I tried closing it and deleting it and redownloading the document but it still closes isilo. I am using isilo pocket pc v. 4.3

[iSilo]

The original poster did not send us a sample file.

Can you send us a sample document that exhibits the behavior you describe so that we can attempt to reproduce the problem?

[DHeat1]

Sure, but I don't see the function to insert or attach a file. How do I do that?

[iSilo]

Email it as a file attachment per the first reply in this thread from iSilo.

[iSilo]

Thanks for sending the file. Install the latest 4.x release, which is version 4.37 and it should solve the problem.