When I close iSilo on my Jornada 720...

[jhintonh]

it does indeed close the application. However, it then immediately opens another window which immediately minimzes. If I click it in the task bar, it simply causes it to become the current item open in the taskbar, but no window is opened. And it cannot be closed. Not with the task manager or the shortcut (ALT+contacts key). And a new "ghost" window opens each time I use and close iSilo. The only way to make them go away is a soft reset.

This is unacceptable. I purchased the software and have been satisfied with iSilo in the past (I also own a licensed copy for my Sony CLIE TH55). But if this cannot be fixed or a reasonable work-around be advised, I will have to ask for a refund.

Please help. Thank you. :)

-Jhintonh

[jhintonh]

How can I get some support for this product that I bought? :(

[iSilo]

We are aware of the issue but have not been able to determine the cause.

[jhintonh]

We are aware of the issue but have not been able to determine the cause.

Thank you for at least acknowledging the problem and my issue-turned-complaint. Any time frame on a fix? Days, weeks, months, years?

:confused:

[iSilo]

Verison of 4.33 of iSilo for Windows® CE Handheld PC has just been released with a fix for the problem. You can get it from the download page (http://www.isilo.com/download/index.htm).

[jhintonh]

Good evening,

Though woefully belated (my gratitude, that is), I would like to thank you for updating the software (v4.37 by the time I returned to see your reply) and for your response.

Have a great day and a good year.

-J.