Installation reports iSiloDvS.dll is in use or is in ROM

[Question]

When I install "iSilo for Pocket PC", I get a message on my device saying 'The file "\Program Files\iSilo\iSilo\iSiloDvs.dll" is in use or is in ROM. If the file is not in ROM, please close the application using the file. Try again?'. What do I need to do?

[Answer]

Take your device off of its cradle and then tap Yes to the File In Use dialog. iSiloDvS.dll is the component that communicates with ActiveSync® for synchronizing documents converted with iSiloX to your device. Taking your device off the cradle de-activates the ActiveSync® connection and hence its use of the iSiloDvS.dll file.