iSiloX is blocking my hotsync ?

[Arnaud]

Hello everyone !

For the last few weeks I haven't been able to make a Hotsync (via Missing Sync, I'm on a Clié TH55)
I didn't know exactly what to do, and waited as long as possible to hard-reset and install everything all over.

I didn't find an answer of my problems (I reinstalled PalmDesktop4.2.1 and Missing Sync many times) so I had to hard-reset.

That's what I did yesterday. It took most of my evening and it worked just fine until...

Ok, first of all, hard reset, then I tried to hotsync my ToDos, Calendars and Contacts : worked fine -> I could go on to install my apps

- installed AvantGo, Acrobat, iSilo : worked fine

- re-entered all my network settings and did an AvantGo wifi sync : no problem

- installed PocketTunes, MobiPocket, Filez .. everytime the hotsync afterward worked fine

I was ready to go to sleep with a happy heart, then I tried one last thing: to convert some of my websites with iSilox on the mac.
It puts automatically some .pdb to be installed on MissingSync.
And guess what ? Yeah : my hotsync froze, no way no cancel it, and all I could do was a soft reset.

That's the problem I've been having for the last couple of weeks.

Sooo, it SEEMS that the problem comes from iSilox and that I've been searching in all the wrong places (Conduits on the mac, reset on the Palm, hotsync cable ...) all the time.

Do you think it's possible it comes from iSiloX ??
Have you heard of something similar ?

And what should I do :
1° no to have to hard reset and do it all over again
2° make iSiloX works again..

Is there something (some preference) I could trash out ?


Thanks for your help !

[iSilo]

It would seem unusual for iSiloX to be the cause of your HotSync failure. Are the documents you are converting set to go to the internal memory or to a memory card of your device? Which version of iSiloX are you using? Which version of Mac OS X are you using? What happens exactly when you do a HotSync (does it connect, do any conduits run, etc.)?

[Arnaud]

You're right on target with all your questions :


- first, I haven't been able to sync since april 29th ... right : my Tiger install !
That's why I thought it had everything to do with some Conduits problems, some "PalmDesktop and MissingSync on top" problem.
It is not, because... well it worked when I hard-resetted my Clié TH55

(So I'm now on 10.4.1)

- The thing I noticed yesterday - and tried to change with no effect today- is that indeed, even though ALL my converted documents go to the internal memory, some had a "hotsync destination" on the destination column in iSilox, when most of my documents don't.

I figured this could be the -new- problem, so I put every link without that destination.)

I'm still thinking THIS is the problem (because the destination on my mac has changed) and that causes the crash/freeze, but I don't know how to begin with new prefs.


I have deleted this morning all iSiloX preferences, to no effect.

- I'm running ... well the problems appeared with the previous iSiloX version, but I upgraded yesterday to the 4.26 (and 4.26 on the Palm)

- what could I tell you next ...
Yesterday I had no problem reinstalling every app and making a sync afterward, even after installing some .pdb documents. The crash began again only after I made for the first time a conversion documents in iSilo and tried to sync.

What happens ? well, you clic on the hotsync button and ... nothing happens : MissingSync doesn't launch, no "teet-teet-teet" sound on the Palm and it doesn't connect to the mac.

You can wait as long as you want, nothing will happen ; and if you try to cancel, it doesn't : you have to reset.

It's really the first time :
- I'm having a hotsync problem of this magnitude
- I'm having a problem with iSilo since I've been using it....



Thanks for your answer.

[iSilo]

I'm not quite sure I understand, what you mean by some had a "hotsync destination" in the destination column. What exactly did the destination column say for those entries, verbatim? For the ones that did not have that, what did the destination column say, verbatim?

Also, try disabling the iSilo Install conduit to see if you can then HotSync. The iSilo Install conduit is responsible for transferring any converted documents destined for memory cards on your device. It performs no role for documents destined for the internal memory of the device.

Not sure about how you would do it with the Missing Sync, but if you were using the Palm HotSync Manager, you start HotSync Manager, go to the HotSync menu and click Conduit Settings. In the Conduit Settings dialog, select the "iSilo Install" entry, and click the "Conduit Settings" button. This gives the "HotSync Action for: iSilo Install" window, where you change the setting from "Mac overwrites handheld" to "Do Nothing", then click OK.

[Arnaud]

I'm not quite sure I understand, what you mean by some had a "hotsync destination" in the destination column. What exactly did the destination column say for those entries, verbatim? For the ones that did not have that, what did the destination column say, verbatim?



Ok, so : as you know, when you double-clic a document in iSilo, you open a window, anf if you choose the Destination panel, you have two parts
-> on top "user name" and "destination"
-> on the bottom "add file destination"

And in fact, some of my documents had a "file destination" (even though most of them had not).
So I changed that setting and now none has a "file destination".


That's what I meant.



Also, try disabling the iSilo Install conduit to see if you can then HotSync. The iSilo Install conduit is responsible for transferring any converted documents destined for memory cards on your device. It performs no role for documents destined for the internal memory of the device.


Ok !
I was not using it before so I didn't think it was the problem, but since it was not reinstalled when I upgraded to Tiger, I put it back.

But it is disabled.


Not sure about how you would do it with the Missing Sync, but if you were using the Palm HotSync Manager, you start HotSync Manager, go to the HotSync menu and click Conduit Settings. In the Conduit Settings dialog, select the "iSilo Install" entry, and click the "Conduit Settings" button. This gives the "HotSync Action for: iSilo Install" window, where you change the setting from "Mac overwrites handheld" to "Do Nothing", then click OK.

It works the same way with MissingSync :)


Do you know something I could trash out in order not to have to hard-reset and re-install everything on my Palm ?


Thanks again !

[iSilo]

Try the following three things (A, B, C) one at a time. After each one, try to perform a HotSync again to see if it starts. Depending on the results, we might be able to determine a cause.

A. Remove all files that may have been set to install by the iSilo Install conduit by doing this:
1. Go to the "~/Documents/Palm/Users/HotSyncUserName/iSiloI" directory, where HotSyncUserName is your HotSync user name.
2. Make a backup of all files in that directory. Then delete all files in from that directory.
B. Manually remove the iSilo Install conduit files by doing this:
1. Go to the "/Library/Application Support/Palm HotSync/Conduits" directory.
2. Delete the "iSiloI Conduit" directory and its contents from that directory.
C. Remove all files that are set to install to your internal memory by doing this:
1. Go to the "~/Documents/Palm/Users/HotSyncUserName/Files to Install" directory, where HotSyncUserName is your HotSync user name.
2. Make a backup of all files in that directory. Then delete all files in from that directory.

[Arnaud]

None of the above worked :(

Let's forget it ! Since I'm still not 100% sure the problem comes from iSilo, I'm gonna hard-reset, resync my data and todo, then I'll install iSilo first and make a document conversion to see if it works.


Thanks again for your patience and your answers !

[Arnaud]

Hello everyone :

just to make things straight and for the record : iSiloX had nothing to do with my problems : it happened twice since - I then thought it was due to some chat/AIM soft on the Palm, and the third time I accused .. well some other soft that had nothing to do.

Everytime I installed my Palm from scratch again, just to discover that the real cause was in front of my eyes all the time, and was the simplest solution : the driver of my Chainpus keyboard for the Palm had switched on.
And when it's On, the hotsync don't work anymore.

It seems that sometimes after a hotsync - and for this thread, after some iSilo produced .pdb was installed - the driver goes from switched off to on ... and causes the problem.

I think - I pray - that it's the solution.

Sorry to have bothered you and to have accused my dear iSilo :)


Cheers